Tanya Rankin video blogs about how each week Remax Williams Lake Realty makes up the MLS tour list, and in her enthusiasm to provide the best possible service to her clients she accidentally stepped on a few toes.
Tanya Rankin: Hi it's Tanya Rankin in Williams Lake. This is a totally unusual video blog for me it's the end of the week which normally I do the start of the week but I feel the need to apologize to Remax Williams Lake Realty they're totally gracious in every weekday set up the mls to work for the realtors and this week I was kind of a meeting that deadline to get your houses in his two thirty and I didn't get out of it till three had three different homes I want to get on the mls tour. And I thought I guess sometimes I get so anxious about wanting to give the best possible service that I thought just altering the tour by adding my houses in so I wrote by mean of pen and fax it out to everybody else and said revised tour. I thought that it was doing everyone a bit of a favor and making a life a bit more simple but the reality is that was wrong and it wasn't that it caused you trouble this week but of course if every single realtor is just starting to throw on houses and then faxing it all back out. None of us will gonna know which tour, right tour list and where we should go or what houses next in line which all cause a big cluster for everybody so either way it wasn't before some certainly realtor totally tore strip off of me for it and I did stand up and apologized for everybody for at that time as well. But I just think that it was so important that we always keep in mind not to let our egos getting the way. This is the industry about servicing the community, servicing our clients. Yes I made a mistake I apologized to Remax and I think the important part is keep it in prospective there is never any intention or any wrong doing intentionally. On that note if you have any questions send me an email to email@example.com and I hope you have a fantastic weekend!
Hi Tanya, Just watched your blog as I do weekly as they are very informative, thanks for these. Also from a customer's point of view I applaude you for putting your clients first and paying such attention you ensured you got the homes on the tour! I can see the other side when pointed out but please don't be too hard on yourself. It shows you place customer satisfaction first. Your public apology also shows integrity. Cheers, DS